FREQUENTLY ASKED QUESTIONS

PRODUCTS

Q: Is your jewelry made of real gold or plated/vermeil, Will it tarnish and change color? 
A: All our products are made of solid gold, they will not tarnish or change color.

Q: Are your diamonds ethically sourced? 
A: All the diamonds and gemstones used in our products are ethically sourced.

Q: Are the diamonds and gemstones real or lab-created? 
A: All our diamonds and gemstones are completely natural and earth-mined. We do offer moissanite for the center stone in engagement rings.

Q: Are the earrings sold as a pair or single? 
A: All our earrings are sold as a pair.

PAYMENTS

Q: What payment methods do you accept?
A: We accept PayPal, as well as credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Credit card payments are processed through PayPal.

Q: Do you offer a buy now pay later option?
A: If eligible, Pay in 4 will appear as a payment method for shopping cart values between $30 and $1,500 when you check out with PayPal Express. Upon applying, you'll receive a decision within seconds, although not every application will be approved.

SHIPPING & DELIVERY

Q: What are the shipping fee and delivery timeline?
A: The shipping fee is US$24.00. That's it, no other cost. Delivery time is 10-14 days after you place your order.

DUTY & TAXES

Q: Will I be charged import duties, taxes, and any other fees?
A: No, Sovats will cover import duties and taxes.